Terms of Service

Last updated: 2026-09-29

About these terms

These terms apply to radiator and heating installation services supplied on-site in Lancashire by Gabriel Josef Webster trading as Webster Heating Solutions (trading as Webster Heating Solutions).

You can contact us at admin@websterheatingsolutions.co.uk.

These terms apply to consumers and businesses. Where a term applies only to consumers, this is stated clearly.

Quotes and site surveys

We may provide a quote following an enquiry, discussion, photographs or a site survey. A site survey may be needed to assess the proposed work, access, existing heating arrangements, measurements, materials and any installation limitations.

A quote will describe the proposed work and its price, together with any important assumptions or exclusions known at the time. Unless the quote says otherwise, it does not include work or materials outside the described scope.

A quote is not a contract until you accept it and we confirm the booking. Quotes may expire if an expiry date is stated. If no expiry date is stated, we may withdraw or revise a quote before the booking is confirmed if circumstances, availability or material costs change.

How a booking is formed

A contract is formed when:

• you accept our quote or otherwise clearly agree to the proposed work;
• we confirm that we accept the booking; and
• any required deposit or other agreed advance payment has been paid.

We will not be responsible for work that has not been agreed or confirmed. Any change to the agreed work should be confirmed in writing, including any resulting change to the price or timescale.

For business customers, a person accepting a quote or instructing us to proceed confirms that they have authority to bind the business.

Prices and what they include

Prices are stated in pounds sterling (GBP). The quote will state whether any applicable VAT is included or payable. We will not add charges for work that was not agreed unless you ask us to carry it out or the law permits the charge.

The quoted price includes only the labour, equipment and materials expressly described in the quote. It may not include matters such as:

• additional work needed because of concealed defects or unsuitable existing installation;
• building, decorating, making-good or electrical work not expressly included;
• permits, approvals or specialist reports;
• work made necessary by inaccurate information or restricted access; or
• customer-requested changes.

We will explain additional work and its price before carrying it out where reasonably practicable. If urgent work is needed to make the installation safe, we will discuss this with you as soon as reasonably possible.

Deposits and payment

If a deposit is required, the amount and payment date will be stated in the quote or booking confirmation. A deposit will be credited against the total price unless the agreement states otherwise.

Unless different payment terms are agreed in writing:

• payment is due when the work is completed;
• you must pay any undisputed invoice promptly; and
• business customers must pay within the payment period stated on the invoice.

If payment is overdue, we may suspend further work or decline to return to site until the overdue amount is paid. This does not affect any statutory rights.

Your responsibilities

You must:

• provide safe and reasonable access to the property at the agreed time;
• provide access to relevant rooms, equipment, controls and services;
• ensure that electricity, water, heating controls and other utilities needed for the work are available and safe to use;
• tell us about known hazards, asbestos, access restrictions, vulnerable occupants, pets and any relevant property conditions;
• obtain any landlord, freeholder, planning, building control or other permissions needed for the proposed work; and
• provide accurate information about the property and the existing heating system.

You must ensure that the property is suitable for the work and that furniture and valuables are moved or protected where necessary. We are not responsible for delay, additional costs or damage caused by information that is inaccurate or incomplete, unsafe conditions, lack of access, unavailable utilities or permissions that have not been obtained.

Scheduling, access and delays

We will agree an intended date or time window where possible. Dates and times are estimates unless we expressly agree that they are fixed.

We may need to reschedule because of illness, severe weather, traffic, unavailable materials, supplier delay, safety concerns, hidden conditions or other circumstances outside our reasonable control. We will notify you as soon as reasonably practicable and arrange a replacement date.

You should notify us promptly if you cannot provide access. We may charge reasonable additional costs caused by a missed appointment or waiting time where this is stated in the quote or agreed with you in advance.

If we are responsible for a delay, we will take reasonable steps to put matters right. Consumer customers retain their rights under the Consumer Rights Act 2015, including rights relating to reasonable care and skill and, where applicable, reasonable time.

Consumer cancellation rights

This section applies to consumers who contract with us away from our business premises or at a distance, such as online, by email or by telephone.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers normally have 14 days from the day after the contract is made to cancel the contract without giving a reason.

To cancel, tell us clearly by email at admin@websterheatingsolutions.co.uk before the cancellation period ends. You may use your own wording. A cancellation is effective when you send it, provided you can show that it was sent within the cancellation period.

If you cancel, we will reimburse payments due to be refunded without undue delay and normally within 14 days of receiving your cancellation, subject to any lawful deduction. We may wait until goods supplied for the contract have been returned or you provide evidence of their return, where applicable.

You may expressly ask us to begin the service during the 14-day cancellation period. If you do so and later cancel, you must pay a proportionate amount for the work properly carried out up to the time you tell us that you have cancelled. The amount will reflect the proportion of the service supplied compared with the full contract.

If the service is fully completed during the cancellation period at your express request and after you have acknowledged that you will lose your cancellation right once the service is fully performed, you may lose the right to cancel.

Statutory exceptions may apply to particular goods or services. Where an exception applies, we will explain it before the contract is made. Nothing in these terms limits any consumer cancellation or other statutory right.

Installation and workmanship

We will carry out the agreed installation with reasonable care and skill and in accordance with applicable legal requirements relevant to the work.

You must use the installation and equipment reasonably and follow any instructions or recommendations we provide. You should notify us promptly if you identify a problem.

If work is defective or has not been carried out in accordance with the contract, we will assess the issue and, where we are responsible, take reasonable steps to repair, redo or otherwise remedy the defective work. Consumer rights under the Consumer Rights Act 2015 are not excluded or replaced by this section.

We are not responsible for faults caused by existing equipment, incorrect use, unauthorised alteration, lack of maintenance, damage after completion or circumstances outside the agreed work.

Equipment and manufacturer warranties

Where equipment or components are supplied, any manufacturer’s warranty or guarantee will be passed to you to the extent that it can lawfully be transferred. The manufacturer’s terms may require registration, servicing, installation by an appropriately qualified person or compliance with other conditions.

A manufacturer’s warranty is separate from your statutory rights against us. It does not remove our responsibility for work that we have carried out improperly or any other rights you have under applicable law.

Liability

Nothing in these terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of any liability that cannot legally be excluded or limited; or
• a consumer’s statutory rights, including rights under the Consumer Rights Act 2015.

Subject to the above, we will not be liable for loss that was not reasonably foreseeable when the contract was made, or for business losses suffered by a consumer.

For business customers, and subject to the liabilities that cannot legally be limited, we will not be liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of anticipated savings or loss of goodwill.

Our total liability under a contract will not exceed the price paid or payable for the relevant work, except where a different limit is required by law or would be unlawful.

Data protection and privacy

We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

We may use personal data to respond to enquiries, prepare quotes, arrange and carry out work, process payments, communicate with customers, keep business records, handle complaints and comply with legal obligations. We will process personal data lawfully, fairly and transparently and will retain it only for as long as reasonably necessary or required by law.

The website is hosted by OVHcloud and email is provided by Migadu. Personal data may be processed by these providers as necessary to operate the website and email service.

You may have rights including access, correction, erasure, restriction, objection, data portability and the right to withdraw consent where processing is based on consent. Some rights are subject to legal conditions and exemptions. To exercise a right or ask a privacy question, contact admin@websterheatingsolutions.co.uk.

The supervisory authority for data protection in the UK is the Information Commissioner’s Office (ICO). You can complain to the ICO at ico.org.uk if you are unhappy with how we process your personal data. We would appreciate the opportunity to address your concern first.

Cookies and electronic marketing

The website may use cookies or similar technologies. Where consent is required under the Privacy and Electronic Communications Regulations (PECR), we will ask for consent before using non-essential cookies. Essential cookies may be used where necessary to provide the website or a service you request.

You can change your cookie settings through your browser or any cookie controls provided on the website. Blocking some cookies may affect how the website works.

We will only send electronic marketing where permitted by PECR and will provide a simple way to opt out. You can withdraw marketing consent or unsubscribe at any time.

Complaints

If you have a concern, please contact us as soon as possible at admin@websterheatingsolutions.co.uk with details of the issue and the relevant booking or invoice.

We will review the complaint and aim to respond within a reasonable time. Please give us a reasonable opportunity to inspect and, where appropriate, remedy any problem before arranging for another person to carry out remedial work, unless urgent action is reasonably necessary to protect health, safety or property.

Nothing in this complaints process prevents a consumer from exercising statutory rights or making a complaint to an appropriate regulator or alternative dispute resolution body.

Changes to these terms

We may update these terms from time to time. The terms applying to a contract are the terms in force when that contract is formed, unless a change is required by law or agreed with you.

Governing law and courts

These terms and any contract with us are governed by the law of England and Wales.

The courts of England and Wales will have jurisdiction. If you are a consumer living in another part of the United Kingdom, you may also have the right to bring proceedings in the courts of the part of the United Kingdom where you live.

Effective date

These terms are effective from 29 September 2026.