Privacy Policy

Last updated: 2026-09-29

About this privacy notice

This privacy notice explains how Gabriel Josef Webster trading as Webster Heating Solutions (trading as Webster Heating Solutions) handles personal data when you contact us about radiator and heating installation services in Lancashire, use our website, or engage us to provide services.

This notice is dated 29 September 2026. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who is responsible for your personal data?

Gabriel Josef Webster trading as Webster Heating Solutions (trading as Webster Heating Solutions) is the data controller responsible for your personal data.

You can contact us about privacy matters at:

  • Email: admin@websterheatingsolutions.co.uk

Personal data we collect

When you make an enquiry or arrange an installation, we may collect:

  • Your name
  • Your telephone number, email address and other contact details
  • The address where the installation is required
  • Details about your heating or radiator requirements
  • Information you provide about the property, access arrangements, preferred dates and the work requested
  • Records of correspondence and information connected with your enquiry, quotation or installation

We only ask for information that is reasonably necessary to respond to your enquiry, provide a quotation, arrange and carry out the work, or meet our legal obligations.

How we use your data and our lawful bases

We may use your personal data to:

  • Respond to enquiries and requests for quotations
  • Discuss your requirements and assess the work needed
  • Arrange, provide and manage radiator and heating installation services
  • Contact you about appointments, access and installation arrangements
  • Handle complaints, queries and after-sales matters
  • Keep appropriate business and service records
  • Comply with legal, regulatory and accounting obligations
  • Establish, exercise or defend legal claims

Depending on the circumstances, our lawful bases under the UK GDPR are:

  • Taking steps at your request before entering into a contract
  • Performing a contract with you
  • Complying with a legal obligation
  • Our legitimate interests in operating and administering our business, responding to enquiries, providing services and keeping appropriate records, where those interests are not overridden by your rights and interests

If we ever rely on consent for a particular use of your data, we will ask for that consent clearly. You may withdraw consent at any time, although this will not affect processing that took place before withdrawal.

Sharing your personal data

We may share personal data where necessary to operate the website, communicate with you, provide the service or comply with the law.

Our service providers include:

  • OVHcloud, which provides website hosting
  • Migadu, which provides email services

We do not sell your personal data. We will only disclose it to other people or organisations where this is necessary for the purposes described in this notice, where you ask us to do so, or where we are legally required or permitted to do so.

International transfers

Some service providers may process personal data outside the United Kingdom or the European Economic Area. Where personal data is transferred internationally, we will take steps required by UK data protection law to protect it.

Depending on the circumstances, these safeguards may include a UK adequacy decision, the UK International Data Transfer Agreement, the UK Addendum to the European Commission’s standard contractual clauses, or another lawful transfer mechanism.

How long we keep your data

We keep personal data only for as long as it is reasonably necessary for the purposes for which it was collected, including dealing with enquiries, providing services, resolving disputes and meeting legal, accounting and record-keeping requirements.

Our usual retention approach is:

  • Enquiry records that do not result in work are normally kept for up to 12 months after the last meaningful contact
  • Records relating to completed work are normally kept for up to 6 years after the work or customer relationship ends, where necessary for legal, accounting, insurance or dispute-related purposes
  • Information may be kept for longer where this is necessary to deal with a complaint, legal claim, regulatory requirement or other legal obligation

When personal data is no longer required, we will securely delete it or anonymise it.

Cookies

This website uses only strictly necessary cookies or similar technologies required for the website to operate and provide a service you have requested.

We do not use non-essential advertising or analytics cookies through this website. Strictly necessary cookies do not require consent under the Privacy and Electronic Communications Regulations (PECR).

Your data protection rights

Subject to legal conditions and exemptions, you may have the right to:

  • Ask for access to the personal data we hold about you
  • Ask us to correct inaccurate or incomplete personal data
  • Ask us to erase your personal data
  • Ask us to restrict how we use your personal data
  • Object to processing based on legitimate interests
  • Ask for your personal data in a structured, commonly used and machine-readable format where the right to data portability applies
  • Withdraw consent where we rely on consent

You also have the right not to be subject to a decision based solely on automated processing, including profiling, where applicable. We do not use solely automated decision-making to decide whether to provide our installation services.

To exercise your rights, contact us at admin@websterheatingsolutions.co.uk. We may need to verify your identity before responding. We normally respond within one month, although this may be extended where permitted by law if a request is complex or you make several requests.

Your consumer rights

If you are a consumer, the Consumer Rights Act 2015 gives you legal rights in relation to services, including requirements that services are provided with reasonable care and skill.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may give you a 14-day cancellation right for certain contracts made at a distance or away from business premises. There may be exceptions, including where a service has been fully performed or where you have asked for the service to begin during the cancellation period and the relevant legal conditions apply.

Your statutory rights are not affected by this privacy notice.

Complaints to the ICO

If you are unhappy with how we have used your personal data, please contact us first at admin@websterheatingsolutions.co.uk so that we can try to resolve your concern.

You have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. Further information is available at:

  • https://ico.org.uk/make-a-complaint/

Changes to this notice

We may update this privacy notice from time to time to reflect changes in our services, technology or legal obligations. The latest version will be published on this website with its date shown above.